PRS is pretty nice to deal with.

This is a true story about dealing with PRS.

Early this year (2026), a customer brought a PRS Acoustic into the shop.  The bridge was pulling up and coming off of the top.  Re-gluing bridges on acoustic guitars is a repair I do.  At this time it runs $150 and up, depending on how many speedbumps I run into while doing the job.  After having an informative conversation with the owner, I felt that the guitar should be repaired under warranty by the manufacturer.  For this story, here's the quick rundown:

• The guitar was finished at the factory in July of 2024.
• It was purchased in December of 2024.
• It started having issues in late 2025/early 2026 they got bad enough to bring to the shop.
• There were no signs of the guitar being mishandled or stored improperly.  No fret sprout.  The fretboard was properly conditioned.  No cracks in the top.
• The owner stated the guitar had been stored at home and at church.  The majority of the time, it was stored in the case.
• This is not a cheap guitar.  There was no good reason for the bridge coming up.  Looked like failure of the glue and that would be the responsibility of the manufacturer.

The customer had bought the guitar from a PRS dealer with a very large repair department, so taking it back to the dealer should have been all the customer had to do.  This is a repair that should not have cost the customer a dime.  So the customer took it back to where it was purchased.

Here's the basic rundown of their warranty:

PRS GUITARS LIMITED LIFETIME WARRANTY 

If you are the original owner and are experiencing an issue with your PRS guitar, please contact your Authorized PRS Dealer or a PRS Guitars Customer Service Representative who will work with you to understand the issue and provide next steps.

This warranty is extended to the original purchaser only and may not be transferred or assigned to subsequent owners.

PRS Guitars warrants its guitars to be free from defects in materials and workmanship, subject to the limitations contained heein.

Simple, easy-to-understand, and no-nonsense.  The product failed and needed warranty repairs.

Except, the dealer refused to honor the warranty.  They kept the guitar for three weeks, then called the owner anId gave a quote for what the repair would cost.  It was more than my shop, so the guitar came back to me.

I am not opposed to doing repairs and getting paid for it, but this was a total crock of crap.  After getting the story from the owner and getting the guitar, I contacted PRS via the "contact us" tab on their website.  After a couple of emails back and forth with the PRS rep, I was sent a label and requested to send the guitar to them.  I did.  They repaired the guitar and sent it back with an excellent setup.

Good job, PRS.  

The lesson of this whole story:  just because your dealer refuses warranty service, don't assume you don't deserve a warranty repair.  Contact the manufacturer and double check.